Shadow Forge

As soon as we start packing and processing your order, you will receive a confirmation email including an order number, shipping details and a link to track your parcel online via our email support. All of your inquiries regarding an order will be handled directly by an Agent from the Customer Support Department. You can also troubleshoot your concerns by dispute resolution.
Please note that it may take 2-5 days to get your Tracking Number (TKN). The TKN will be active when your order is ready to ship.

Pre-shipment process: All items in the store may take 2 to 5 business days to process. Please add processing time to your shipping estimate below.

Check the table below for the approximate time of delivery. Note that delayed delivery can occur due to holidays, customs, weather conditions, social events, temporary technical issues or unexpected pandemics.

Location Estimated Shipping Time
United States 15-35 working days
Canada, Europe 17-45 working days
Others 25-60 working days

Please note that we are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information
Remember, you can’t cancel or modify your order if it has progressed to an advanced preparation status.
Sometimes shipping time varies due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Weather
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

If the order arrives in your country and...

The customer refuses to accept the package
Number of attempts are made in the country of destination to deliver the package.

Dogwi reserves the right to abandon the package(s) and will not be responsible for any refund.

If for whatever reason, your goods don't arrive within 60 days, you will be refunded up to 100% order value for that item.

***At the moment, all Survivalw's products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs take, which can vary from country to country.